Frequently Asked Questions

All sales are final.

Has the dress been sold to my school? Yes, visit our store, and our sales associates will check our school registry tracking system to assist you.

We accept all major credit cards, including Apple Pay and cash. We do not accept checks.

As early as possible! Most customers start booking in January.

Monday 12–7 PM
Tuesday 12–7 PM
Wednesday 12–7 PM
Thursday 12–7 PM
Friday 12–7 PM
Saturday 11AM – 6PM
Sunday 12–5 PM

Yes, we accept walk-ins!

Yes, we have parking available for our customers.

Yes, we offer alteration services.

We are an authorized seller for Amara, Jovani, Terani, Portia & Scarlett, Jessica Angel, Andrea and Lea, MNM, Mac Duggal, Q by Davinci, Clarrise, Mon Cheri (Ivonne D, Cameron Blake, and Montage) and Morilee (Madeline Gardner).

Our prices are the same online and in-store.

Yes, we accept phone orders. Please have the style number, size, color, and email ready. We will send you a payment link to complete the transaction.

Shipping times depend on dress availability. If the dress is in stock, it will ship within 2 business days. For back-ordered items, we will notify you of the timeline.

Certain brands offer extended lengths. Our sales associates will work with you to find the best options.

If you haven't received a reply, please call us for quicker assistance.

Yes, we offer international shipping.

Currently, we do not offer gift cards.

Illinois tax is applied to all purchases made within the state.

Reach out during business hours at (708) 671‑8682 or email us at info@elegantcouture.com.